Skipstone Support

Something not working? Here is the fastest way to sort it out.

Common questions

How do I skip further?

Flat, fast throws skip the most — a steep throw sinks. Tap as the ring closes on each splash to land a Perfect and keep your speed. Upgrades to Arm Strength, Spin and Timing raise the ceiling.

I bought something and did not get it.

Open Menu › Settings and use Restore Purchases. Passes, stones, skins and bundles are restored from your Apple ID on iPhone and iPad, or your Google account on Android. Coin packs are consumable and are added the moment they are bought, so they are not restorable.

Will I lose my progress?

Progress is saved on your device. Deleting the app deletes the save, so it does not survive a reinstall.

Can I play without paying?

Yes. Every lake, stone and upgrade can be reached by playing. Purchases are shortcuts and cosmetics, not gates.

How do I request a refund?

Refunds are handled by the store you bought from, not by the app. On iPhone and iPad go to reportaproblem.apple.com. On Android go to your Google Play order history.

Why am I not being offered an ad?

Ads appear in two places only: a visitor offering a gift, and a visitor offering to fish your stone back out after it sinks. If one is not available the game says so and the offer is simply declined — nothing is lost. Legend Pass owners get both without an ad at all.

Privacy

No accounts, no sign-in, no analytics, and your save never leaves your device. The optional ads are served by Google, which sees your device's advertising identifier. The privacy policy sets out exactly what that covers.